Return & Refund Policy for Marney Gallery
Last Updated: June 2026
Thank you for supporting Marney Gallery. We want you to be completely satisfied with your purchase. Because we specialise in high-quality landscape photography, art prints, and unique gift merchandise, we maintain a clear policy regarding how returns, exchanges, and refunds are processed.
1. Statutory Rights (Online Purchases)
If you purchased an item online via marneygallery.com, you have a legal right under the UK Consumer Contracts Regulations to change your mind and cancel your order for a full refund within 14 days of receiving your items. You do not need to provide a reason.
Once you have notified us that you wish to cancel, you have an additional 14 days to return the item to us.
2. Return Conditions & Eligibility
To qualify for a refund or exchange due to a change of mind, returned items must meet the following criteria:
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The item must be returned unused, undamaged, and in its original packaging.
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Unframed Prints (A4, A3, A2): Because fine art prints can easily crease, scratch, or absorb oils from fingertips, they must be handled with extreme care. They must be returned completely pristine, inside their protective sleeves/tubes.
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Gift Merchandise: Keyrings, magnets, and bookmarks must be unopened and in their original retail presentation.
Exceptions to Change-of-Mind Returns: We cannot accept "change of mind" returns on custom-commissioned pieces or bespoke framed works that were custom-built to your specific instructions.
3. Damaged or Faulty Items
We take great care in packaging our prints and gifts securely. However, if your order arrives damaged, defective, or is not as described, you are fully protected under the UK Consumer Rights Act 2015.
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Within 30 Days: You are entitled to an immediate full refund, replacement, or repair.
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How to Claim: Please contact us immediately upon delivery with your order number and clear photographic evidence of the damage to both the item and the external packaging. We will cover all return postage costs for faulty or damaged goods.
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4. How to Return an Item
To initiate a standard return:
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Contact us via the form on our website or email us at our official contact address with your order number and details of the items you wish to return.
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Carefully repackage the items to prevent damage during transit.
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Send the package to our return address (provided upon email confirmation).
Please note: For standard "change of mind" returns, you are responsible for paying the return shipping costs. We highly recommend using a tracked shipping service, as we cannot issue a refund if the item is lost or damaged in transit back to us.
5. Processing Your Refund
Once we receive your returned item and verify that it meets our eligibility conditions, we will process your refund.
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Timeline: Refunds are issued within 14 days of us receiving the item back (or receiving proof of posting).
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Value: We will refund the full price of the item plus our standard shipping cost. If you paid for a premium express delivery upgrade, we only refund the value of our standard delivery rate.
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Payment Method: Refunds will automatically be credited back to your original payment method (Credit/Debit card or PayPal).
Contact Us
If you have any questions about packing your prints safely for return or want to check the status of a refund, please get in touch via the contact page at marneygallery.com.
Implementation Tip: If you sell items in physical spaces (such as your partner displays at the Ilfracombe Museum), remember that the 14-day online "cooling-off" period does not legally apply to in-person purchases. For physical gallery or museum gift shop sales, you are only legally required to offer a refund if the item is faulty. It is a good practice to print "Online return policies differ from in-store purchases" or keep them separate on your website.